Every digitizing and vector art order comes with unlimited free revisions. If the delivered file isn't exactly what you need — wrong stitch direction, density issues, sizing, colors, or any other detail — simply request a revision and we'll fix it at no extra cost until you're happy.
Most concerns are fully resolved through revisions, which is why we always recommend requesting a revision first before asking for a refund.
If, after we've made a genuine effort to revise your design, you are still not satisfied with the result, you may request a refund. We handle refund requests fairly and on a case-by-case basis.
To keep our pricing fair for everyone, refunds are generally not available in these cases:
Contact us through any of the following and include your order number:
We aim to respond to all revision and refund requests promptly, usually within one business day.
Approved refunds are issued back to the original payment method (PayPal or card). Please allow a few business days for the amount to appear in your account, depending on your provider.
Panda Coins purchased for use on orders are non-refundable for cash but remain in your account and can be used toward any future order. If an order paid with coins is eligible for a refund, the coins will be credited back to your account balance.
If you have any questions about this policy, please reach out at admin@pandadigitizing.com — we're always happy to help.